•  How do I vote?

    There are five ways for you to vote for your favorite contestants competing in a voting episode (“Voting Show”) on AMERICAN IDOL XIII. You can: (1) SuperVoteTM at www.americanidol.com/vote; (2) SuperVoteTM on the AMERICAN IDOL XIII App; (3) vote on Google Search; (4) Text Vote (SMS); or (5) use the Toll-free Voting method, all as described below.
    (1)   SuperVoteTM at www.americanidol.com/vote: If you have a valid Facebook account, you can vote online at www.americanidol.com/vote or at the AMERICAN IDOL XIII Facebook page www.facebook.com/AmericanIdol. If you do not already have a Facebook account, you will need to create one before being able to vote online. Viewers will be able to submit up to 50 votes per contestant per valid Facebook account ID per Voting Show (this limit is combined with SuperVoteTM via the AMERICAN IDOL XIII App).
    (2)   SuperVoteTM via the AMERICAN IDOL XIII App: If you have a compatible Android or iOS device (tablet or handheld for iOS, handheld for Android), then you can vote via the AMERICAN IDOL XIII App. Here is how:
    (a)   Download the App from the App StoreSM or Google PlayTM Store. Data rates may apply for App download.
    (b)   Follow the voting instructions found within the App. To vote via the App, you will need to sign into a valid Facebook account when prompted. If you do not already have a Facebook account, you will need to create one before being able to vote. Viewers will be able to submit up to 50 votes per contestant per valid Facebook account ID per Voting Show (this limit is combined with SuperVoteTM via www.americanidol.com/vote).
    (3)   Vote on Google Search: If you have a valid Google account, you can vote via Google Search starting on Wednesday, February 26th, when the final contestants (“Finalists”) first perform. Simply go to Google, search “American Idol” or “Idol.” This search will prompt the Google Voting Module to appear with the images of the Finalists. Before being able to vote, you must first log in to the module with a valid Google account. If you do not already have a Google account, you will need to create one before being able to vote using Google Search. Once successfully logged in, you may select the Finalist(s) you wish to vote for and submit no more than 50 votes per Finalist per Google account ID per Voting Show.
    (4)   Text Voting: When voting begins for all the contestants, they will each be assigned a text message “keyword” number which will appear on screen during the Voting Show each week alongside the short code 83676. However, starting on Wednesday, February 26th, the keyword for each Finalist will remain the same for the remainder of the season. Text Voting in AMERICAN IDOL XIII is open to all participating wireless cell phone service providers; for a complete list see Text Voting Terms and Conditions. Customers of participating wireless service providers may text the keyword number relating to the contestant of choice, and send it to the 5 digit short code 83676 (e.g. Text 1 to 83676 or Text 2 to 83676). Text Voting is limited to 50 votes per contestant per originating phone number, per Voting Show. The Text Voting Terms and Conditions can be found at www.americanidol.com/mobileterms. Data or message rates may apply.
    (5)   Toll-free Voting: When voting begins for all the contestants, they will each be assigned a toll-free number during the Voting Show each week. Starting on Wednesday, February 26th, when the Finalists first perform, each Finalist will be assigned a toll-free number which they will keep for the remainder of the season. To vote, simply watch AMERICAN IDOL XIII on FOX each week (see local listings for dates/times in your area) and dial the toll-free telephone number of the contestant(s) for whom you wish to vote. Toll-free Voting is limited to 50 votes per contestant per originating phone number, per Voting Show. Any votes above 50 per contestant will not count even though you will continue to hear the ‘thanks for voting' message.

    For each voting method, any votes above 50 per contestant will not be counted. Voting rules and procedures are subject to change at Producers' discretion and without notice.
  •  Who can vote?

    (1) SuperVoteTM at www.americanidol.com/vote : Anyone with a valid Facebook account and located within the Continental U.S., Hawaii, Alaska, Puerto Rico and the U.S. Virgin Islands will be able to cast their Online vote(s) for AMERICAN IDOL XIII.
    (2) SuperVoteTM via the AMERICAN IDOL XIII App: Anyone with a compatible Android or iOS device (tablet or handheld for iOS, handheld for Android) who also has a Facebook account and is located within the Continental U.S., Hawaii, Alaska, Puerto Rico and the U.S. Virgin Islands will be able to cast their votes for AMERICAN IDOL XIII using AMERICAN IDOL XIII App.
    (3) Vote on Google Search: Starting with the first finalist performance show on Wednesday, February 26, anyone with a valid Google account and located within the Continental U.S., Hawaii, Alaska, Puerto Rico and the U.S. Virgin Islands will be able to cast their vote(s) using Google Search for AMERICAN IDOL XIII.
    (4) Text Voting: Any wireless customer from the participating carriers who has the ability to text message and has a phone number from within the Continental US, Hawaii, Alaska, Puerto Rico, and the US Virgin Islands will be able to cast their vote(s) for AMERICAN IDOL XIII. Text voting in AMERICAN IDOL XIII is cross-carrier.
    (5) Toll-free Voting: Anyone calling the toll-free telephone numbers from an area code within the Continental U.S., Hawaii, Alaska, Puerto Rico and the U.S. Virgin Islands will be able to cast their vote(s) for AMERICAN IDOL XIII.
  •  When can I vote?

    (1) SuperVoteTM at www.americanidol.com/vote: Until the first Finalist performance show, SuperVoteTM www.americanidol.com/vote opens at the end of the East Coast broadcast (see local listings for dates/times) and closes at 10am PT the day after such Voting Show. Starting with the Finalists' first performance show on Wednesday, February 26th, SuperVoteTM at www.americanidol.com/vote opens at the very start of the East Coast broadcast (see local listings for dates/times) and closes at 10am PT the day after such Voting Show. Viewers will be able to submit up to 50 votes per contestant per valid Facebook account ID per Voting Show (combined with AMERICAN IDOL XIII App Voting).
    (2) SuperVoteTM via the AMERICAN IDOL XIII App: Until the first Finalist performance show, SuperVoteTM via the AMERICAN IDOL XIII App opens at the end of the East Coast broadcast (see local listings for dates/times) and closes at 10am PT the day after such Voting Show. Starting with the Finalists' first performance show on Wednesday, February 26th, AMERICAN IDOL XIII App Voting opens at the very start of the East Coast broadcast (see local listings for dates/times) and closes at 10am PT the day after such Voting Show. Viewers will be able to submit up to 50 votes per contestant per valid Facebook account ID per Voting Show (combined with SuperVoteTM at www.americanidol.com/vote).
    (3) Voting on Google Search: Starting with the Finalists' first performance show on Wednesday, February 26th, voting on Google Search will open at the start of the East Coast broadcast of the Voting Show (see local listings for dates/times) and closes at 10am PT the morning after such Voting Show. Viewers will be able to submit up to 50 votes per contestant per valid Google account ID per Voting Show.
    (4) Text Voting: Until the Finalists' first performance show, Text Voting opens at the end of each regional show broadcast (see local listings for dates/times in your area) and stays open for least 2 hours, subject to time zone restrictions. Starting with the Finalist first performance show on Wednesday, February 26th, Text Voting opens at the start of each regional show broadcast (see local listings for dates/times in your area) and stays open for 2 hours after the show, subject to time zone restrictions. If you vote via text messaging outside of the voting window, you will receive a ‘vote closed' message and your vote will not count, although message and data rates may apply to all messages sent and received. If you are Text Voting from a cell phone and you are in a different time zone from your cell phone number, the voting systems will accept or reject your vote based on the time zone of the area code of your cell phone number. For example, if you have a New York cell phone area code but are texting from Los Angeles after the West Coast broadcast, you will be voting outside the East Coast voting window and your vote will not count and you will receive a ‘vote closed' message.
    (5) Toll-free Voting: Until the Finalists' first performance show on Wednesday, February 26th, Toll-free Voting opens at the end of each regional show broadcast (see local listings for dates/times in your area) and stays open for at least 2 hours, subject to time zone restrictions. Starting with the Finalist first performance show on Wednesday, February 26th, Toll-free Voting opens at the start of each regional show broadcast (see local listings for dates/times in your area) and stays open for 2 hours after the show, subject to time zone restrictions. Outside of these times, the toll-free lines will play a busy signal and your call will not count as a vote. If you are calling from a cell phone and you are in a different time zone from your cell phone number, the voting systems will accept or reject your vote based on the time zone of your cell phone area code. For example, if you have a New York cell phone area code but are calling from Los Angeles after the West Coast broadcast, you will be voting outside the East Coast voting window and your vote will not be accepted and you will hear a busy signal. Try calling again from a landline telephone during the West Coast voting window.
  •  How many times can I vote?

    (1) SuperVoteTM at www.americanidol.com/vote: You may vote up to 50 times per contestant per valid Facebook account ID per Voting Show via SuperVoteTM at www.americanidol.com/vote (the 50 vote per contestant limit is combined with AMERICAN IDOL XIII App Voting).
    (2) SuperVoteTM via the AMERICAN IDOL XIII App: You may vote up to 50 times per contestant per valid Facebook account ID per Voting Show via AMERICAN IDOL XIII App Voting (the 50 vote per contestant limit is combined with SuperVoteTM at www.americanidol.com/vote).
    (3) Voting on Google Search: You may give up to 50 votes per Finalist per valid Google account ID per Voting Show via Google Search Voting.
    (4) Text Voting: You may vote up to 50 times per contestant per originating number per Voting Show via Text Voting. Any attempts over 50 will receive an ‘exceed limit' message and your votes will not count as valid.
    (5) Toll-free Voting: You may vote up to 50 times per contestant per originating number per Voting Show via Toll-free. Any attempts over 50 per contestant will still hear the ‘thanks for voting' message but they will not count as valid.

    For each voting method, any vote attempts above 50 per contestant will not be counted.
  •  How much does it cost?

    (1) SuperVoteTM at www.americanidol.com/vote: SuperVoteTM at www.americanidol.com/vote is free except for your standard internet access charges or data charges if you are using a web browser on your mobile device.
    (2) SuperVoteTM via the AMERICAN IDOL XIII App: Voting via AMERICAN IDOL XIII App is free except for your standard internet access charges or data charges. Data rates may apply for App download and usage.
    (3) Voting on Google Search: Voting via Google Search is free except for your standard internet access charges or data charges if you are using a web browser on your mobile device.
    (4) Text Voting: If you vote using Text Voting, then your carrier's message and data rates may apply to all messages sent and received. Check charges for your text plan with your carrier. For additional information see the Text Voting Terms and Conditions located at www.americanidol.com/mobileterms
    (5) Toll-free Voting: Telephone calls to AMERICAN IDOL XIII voting lines are toll-free. If you use a mobile phone to call, calling plan minutes will be used or deducted according to the terms of your carrier's calling plan. Note, if you reach a number which asks you to enter credit card information, you have misdialed and reached a service not connected with AMERICAN IDOL XIII so you should hang up, check the correct number and dial again.
  •  How do I know my vote has been counted?

    (1) SuperVoteTM at www.americanidol.com/vote: If you are voting online using a Facebook account, you will receive a ‘thanks for voting' confirmation message page after your vote(s) are successfully cast. Only your first 50 votes per contestant per Facebook account ID per Voting Show will count (combined with SuperVoteTM via the AMERICAN IDOL XIII App).
    (2) SuperVoteTM via the AMERICAN IDOL XIII App: If you are voting within the App using a Facebook account, you will receive a ‘thanks for voting' confirmation message page after your vote(s) are successfully cast. Only your first 50 votes per contestant per Facebook account ID per Voting Show will count (combined with SuperVoteTM at www.americanidol.com/vote).
    (3) Voting on Google Search: If you are voting using Google Search, you will receive a ‘thanks for voting' confirmation message page after your vote(s) are successfully cast. Only your first 50 votes per Finalist per Voting Show will count.
    (4) Text Voting: If you are voting by text message, your vote(s) will count if you receive one ‘thanks for voting' confirmation message for each contestant you have text voted for during the voting window of each Vote Show, regardless of how many times you vote for a contestant. This message may take some time to be received. Your text vote was not sent successfully if your handset reads ‘message not sent'.
    (5) Toll-free Voting: If you are calling the toll-free numbers to cast your vote, your votes will count the first 50 times you hear the ‘thanks for voting' message per contestant still up for the public vote. After 50 votes per contestant, you will still hear the ‘thanks for voting' message but your votes will not be counted as valid.

    If you are experiencing trouble with any of the voting methods, remember that you can always try another voting method.
  •  How do I find out the results?

    Eliminations are revealed during the results episodes that air on Thursdays each week (see local listings for dates/times in your area). Make sure you don't miss a single minute of AMERICAN IDOL XIII each week if you want to see how your vote affected the results!
  •  Is it true that some people can cast votes outside of the voting window?

    No, this is not true. As part of the process to ensure that AMERICAN IDOL XIII voting system is accurate and ready for the public to vote, a test window is built into the all vote systems for the morning of each Voting Show and at various times outside of active vote windows. This voting window is for testing purposes only and any votes received outside of the valid voting windows after each episode do not count as valid votes.
  •  Can I vote by using my cell phone?

    Yes, you can vote using your cell phone via the Toll-free and Text Voting methods. Cell minutes will be used even though the call is toll-free. Contact your wireless carrier if you want to know how much you will be charged. If you are a wireless customer from a participating carrier you can vote using text messaging. Standard message and data rates may apply for messages sent and received. Only send the keyword number (i.e., the number assigned to each contestant) of the contestant that you wish to vote for to the 5 digit short code 83676, as you cannot send a text message to the toll-free numbers (e.g. Text 1 to 83676 or Text 2 to 83676).

    If you are calling or text voting from a cell phone and you are in a different time zone from your cell phone number, the voting systems will accept or reject your vote based on the time zone of your cell phone area code. For example, if your cell phone number has a New York area code but you are calling from Los Angeles after the West Coast broadcast, you will be voting outside the East Coast voting window and your vote will not be accepted. Try calling again from a landline telephone during the West Coast voting window.

    For more information on Text Voting, please read the SMS Terms and Conditions located at www.americanidol.com/mobileterms 
    In addition, if you have a compatible handheld device, you can vote on your phone's browser and SuperVoteTM via www.americanidol.com/vote or the AMERICAN IDOL XIII App or via Google Search Voting.
  •  I couldn't get through to the toll-free lines or all I get is a busy signal while I call - why?

    Although the voting system is designed to handle huge volumes of calls simultaneously, there may be times when it will not be able to handle every single call due to the sheer volume. If you are calling during your voting window but can't get through to cast your vote, be patient and try again.

    If you hear a busy signal, it may be that you are calling outside of the voting window or calling a number for a contestant who is no longer up for public vote (starting from the Finalist first performance show on Wednesday, February 26th, Finalists will be allocated numbers that will remain the same for the season, so as they are eliminated their numbers are deactivated). When your voting window closes, lines will switch from a ‘thank you for voting' message to a busy signal, and when contestants are eliminated their numbers will be set to a busy signal.

    If you are sure you are calling within your voting window but still can't get through, it may be that your local phone company has been flooded with calls. Try waiting a few minutes before calling again. If you still have problems, contact your local phone company.
    If you are calling from a cell phone number with an area code that is in a different time zone from that in which you are calling, the system will accept or reject your vote based on the time zone of the area code of your cell phone number. For example, if you have a cell phone number with a New York area code but are calling from Los Angeles, you will be voting outside the East Coast voting window and your vote will not be accepted. Try calling again from a land line telephone during the West Coast voting window.

    If you are experiencing trouble with any of the voting methods, remember that you can always try another voting method.
  •  Can I vote if I subscribe to a digital phone service or VOIP (Voice Over Internet Protocol) service?

    Yes, you can vote via the toll-free lines if you subscribe to some digital or internet-based phone systems, such as Vonage or Skype. However, digital phone and VOIP services often re-route outgoing calls to a different geographical location from which the call is being made. As a result, you may only be able to vote via Toll-free Voting in the voting window of the location from which your call has been re-routed. If you are trying to vote via Toll-free Voting in the voting window for your region and your call is re-routed outside of your region by your service provider, you will not be able to vote for Toll-free Voting (instead, you will hear a busy signal). However, you still have the availability to vote using any other voting method during the voting window. For further information, contact your digital phone or VOIP service provider.
  •  What will I hear if I call the Toll-free numbers?

    Until the Finalists' first performance show, Toll-free Voting begins at the end of the show once all of the contestants have performed - if you call before then, you will hear a busy signal and your vote will NOT count. Starting with the Finalist first performance show on Wednesday, February 26th, Toll-free Voting begins at the start of the show. For all Vote Shows, Toll-free Voting remains open for 2 hours after the show, subject to local time zone restrictions. During the voting window, you will hear a pre-recorded message thanking you for voting for your chosen contestant number. Each contestant will have a number read/shown on air, and the phone message will confirm the contestant number for whom you have voted. Only your first 50 votes per contestant per originating number per Vote Show will count. If you call more than 50 times per contestant, you will continue to hear the ‘thanks for voting' message but your vote attempts will not be counted as valid. After the voting window closes, no more votes will be accepted and lines will play out a busy signal.
  •  When I called, I was told to call a "900" number - isn't "American Idol XII" voting toll-free?

    If you call to vote for your favorite AMERICAN IDOL XIII contestant and hear a message to call a "900" number, or if you hear anything other than ‘thanks for voting', you have misdialled. Do not call this "900" number to vote as "900" numbers are not connected to AMERICAN IDOL XIII voting. Please try AMERICAN IDOL XIII Toll-free numbers again, making sure to dial carefully.
  •  When I called one of the toll-free lines, I heard the wrong contestant number - why?

    All lines for AMERICAN IDOL XIII are tested before going on-air to make sure the lines work properly and are playing out the correct audio. If you call and hear the wrong contestant number, it's possible you accidentally misdialed, so check the number and dial again. However, it should be noted that votes are always counted as dialed, regardless of the audio heard.
  •  Why can't I vote by the toll-free numbers using a payphone?

    Votes from payphones will be blocked. To vote for your favorite contestant(s), use a standard land line telephone or cell phone. If you use a cell phone to call, airtime and applicable roaming and long distance charges will apply.
  •  Voting by text messaging on your cell phone - What is text messaging/SMS?

    Text messaging – sometimes known as SMS (short messaging service) - is a way of communicating short text messages via your cell phone. Most (but not all) handsets have this feature. For AMERICAN IDOL XIII, only customers of the following wireless carriers with area codes from within the Continental US, Hawaii, Alaska, Puerto Rico and the US Virgin Islands can text their vote: AT&T, Verizon Wireless, Sprint, T-Mobile, Nextel, Boost, Alltel, U.S. Cellular, Virgin Mobile, Dobson, Cincinnati Bell, Cellular South, NTELOS, CellCom, Carolina West, Bluegrass Cellular, Cellular One, Centennial Communications, EKN, GCI Comms, Illinois Valley Cellular, Immix, Inland Cellular, Nex-Tech, Revol, United Wireless, West Central Wireless and Cricket Wireless. Wireless subscribers can vote by text message using their cell phone keypad to write a new message containing the keyword number (i.e. the number assigned to each contestant) for the contestant for whom you wish to vote, and then sending it to the 5 digit short code 83676 (e.g. Text 1 to 83676 or Text 2 to 83676). Only send the keyword number of the contestant that you see on-screen in the Voting Show to the short code, as you cannot send a text message to the toll-free numbers. To get help with voting by text messaging, send the keyword HELP to 83676. For full mobile terms relating to AMERICAN IDOL XIII text voting go to www.americanidol.com/mobileterms
  •  How do I text my vote using a cell phone?

    Each contestant will be assigned a keyword number which will appear on screen during the Voting Show (starting with the Finalists' first performance show on Wednesday, February 26th, contestants will keep the same numbers for as long as they remain in the competition). To vote, simply start a new message containing the keyword number of the contestant for whom you wish to vote and send it to the 5 digit short code 83676 (e.g. Text 1 to 83676 or Text 2 to 83676). Only send the number of the contestant that you see on screen to the short code, as you cannot send a text message to the Toll-free numbers. If done correctly, you will receive a message confirming your first valid vote per contestant during the voting window that Voting Show, regardless of how many votes you cast. Your carrier's standard message and data rates may apply to messages sent and received, including any attempts outside of the voting window or attempts over the 50 vote per contestant limit. Votes sent over the 50 vote per contestant limit will receive an ‘exceed limit' message. Votes sent outside of the voting window will be invalid, and you will receive a message stating voting is closed in your region. If you are sending your text vote from a cell phone number with an area code that is in a different time zone from that in which you are texting, the network will accept or reject your vote based on the time zone of your telephone area code. So, if you have a cell phone number with a New York area code but you are voting from Los Angeles during the West Coast voting window, your vote will not be accepted. Try calling the toll-free number from a land line during the West Coast voting window instead, or vote using any other method. To get help with voting by text messaging, send the keyword HELP to 83676.
  •  Is the text messaging vote system the same as the toll-free system?

    The design of the Text Voting system is exactly the same as the Toll-free Voting system in terms of open/close times and regions. Please make sure you watch the complete show to find out the right keywords for each contestant or go to http://a2.votenow.tv/ during the voting window for details of keywords per contestant.
  •  Who can text their vote? Who are the participating wireless carriers?

    For AMERICAN IDOL XIII, customers of the following wireless carriers with phone area codes within the 50 U.S. States, Puerto Rico and the U.S. Virgin Islands can text their vote: AT&T, Verizon Wireless, Sprint, T-Mobile, Nextel, Boost, Alltel, U.S. Cellular, Virgin Mobile, Dobson, Cincinnati Bell, Cellular South, NTELOS, CellCom, Carolina West, Bluegrass Cellular, Cellular One, Centennial Communications, EKN, GCI Comms, Illinois Valley Cellular, Immix, Inland Cellular, Nex-Tech, Revol, United Wireless, West Central Wireless and Cricket Wireless. Subscribers must have a handset with two-way text messaging capability and have area codes from within the Continental US, Hawaii, Alaska, Puerto www.americanidol.com/mobileterms
  •  Can I send multiple votes in a single message?

    When texting your vote, you should send only one vote at a time. If you do not receive a ‘thanks for voting' confirmation message (one per contestant you vote for, per Voting Show) then your vote will not count and you should try again by sending a single vote at a time within the valid voting window. You may vote up to 50 times per contestant, per Voting Show.
  •  When I tried to vote, my handset said 'message not sent' - why?

    Like the Toll-free Voting, the text messaging system is designed to handle huge volumes of votes simultaneously. In the unlikely event that congestion is experienced, the notice ‘message not sent' may appear on your handset. Please be patient and try again later. And, don't forget to vote within your time zone's voting window! If you are not a wireless customer, you will not be able to text message your vote for AMERICAN IDOL XIII. Call the Toll-free numbers, SuperVoteTM at www.americanidol.com/vote (if you have a Facebook account) or on the AMERICAN IDOL XIII App or via Google Search Voting.
  •  What if I can't remember the toll-free phone numbers and SMS key words to vote for my favorite contestant each week?

    If you forget the Toll-free phone numbers and SMS key words to vote for your favorite contestant during the season, please go to http://a2.votenow.tv/ each Voting Show.
  •  How do I vote using SuperVoteTM at www.americanidol.com/vote and on the AMERICAN IDOL XIII App?

    SuperVoteTM at www.americanidol.com/vote and on the AMERICAN IDOL XIII App is available to Facebook account holders located within the Continental U.S., Hawaii, Alaska, Puerto Rico and the U.S. Virgin Islands. For SuperVoteTM Online go to www.americanidol.com/vote and follow the steps to vote. For SuperVoteTM on the AMERICAN IDOL XIII App, download the relevant App from the App StoreSM or Google PlayTM Store. Data rates may apply for App download. SuperVoteTM at www.americanidol.com/vote and on the AMERICAN IDOL XIII App closes at 10am PT the morning after each Voting Show. Viewers will be able to submit up to 50 votes per contestant per valid Facebook ID per Vote Show across SuperVoteTM at www.americanidol.com/vote and on the AMERICAN IDOL XIII App.
    During the voting window you will see a login page with a ‘Login with Facebook' button where you will need to enter your e-mail address and password to log in (if you are not already logged in to Facebook). If you do not currently have a valid Facebook account you will not be able to SuperVoteTM at www.americanidol.com/vote or via the AMERICAN IDOL XIII App unless you create a new account (but you can still vote using one of the other methods which does not require a Facebook login). Once you successfully log in using your Facebook account you will be required to accept the Facebook application permissions (this happens the first time you vote). Once you have accepted the permissions you will be shown the grid of the contestants up for vote. To allocate votes to contestants, click/touch their image and then select the + / - buttons to add or subtract votes. When you are done allocating votes to that contestant, select the ‘submit' button and you will be taken back to the contestant grid to review your votes across all contestants (before submitting your votes) or repeat the process to vote for other contestants if you have votes remaining. You may only submit up to 50 votes per contestant across SuperVoteTM at www.americanidol.com/vote and the AMERICAN IDOL XIII App per Facebook Account ID per Voting Show. Once you have allocated your votes, click the ‘submit' button. You will then be taken to a screen to input a ‘CAPTCHA' code for verification purposes. Once the CAPTCHA information is inputted you must click the ‘Confirm Votes' button to complete the process. If you do not correctly enter the CAPTCHA information you will be prompted to try again. If you successfully vote, you will receive a page that thanks you for your vote(s). You will be prompted earlier in the process to allow AMERICAN IDOL XIII SuperVoteTM application to post to Facebook on your behalf. If you accept this permission, the ‘thanks for voting' page will also confirm that this activity has been added to your Facebook Timeline. Your vote will be added to Facebook only once per episode, and you will have the option to add a message to the Facebook post. If you do not want your vote activity to be added to Facebook, you can decline the automatic post permission and/or turn the ‘add activity to timeline' option to ‘Off' via the settings (the ‘cog' image at the top left of the voting screen). You may also remove the individual vote post on an automatic share by clicking the 'Remove' link on the thank you page. If you turn the feature to “Off” prior to voting, you will be presented with the option to post your vote to Facebook by clicking the manual ‘share your vote' button on the thank you page. This will also allow you to share your vote to Facebook. The 'Add activity to Timeline' feature can be toggled on and off at any time via settings. You will also be given the option to share the fact you voted via Twitter, if you have an account. To do this, simply select the ‘Tweet Your Vote' button on the ‘thanks for voting' page, log in to Twitter (if you are not already logged in) and tweet.
    You may vote up to 50 times per contestant per valid Facebook account ID per Voting Show across SuperVoteTM at www.americanidol.com/vote and via the AMERICAN IDOL XIII App, per Voting Show. Any additional votes you cast or attempt to cast above this limit will NOT count.
    If you are experiencing trouble with any vote method, remember that you can always try another voting method.
  •  Why do you need a Facebook account to SuperVoteTM at www.americanidol.com/vote and via the AMERICAN IDOL XIII App?

    Logging into your Facebook account is a key security feature to guard against voting fraud.
  •  What are the 'badge' images being shared to Facebook when I SuperVoteTM at www.americanidol.com/vote and via the AMERICAN IDOL XIII App?

    Every week that you SuperVoteTM at www.americanidol.com/vote and the AMERICAN IDOL XIII App, you earn images to share with your Facebook friends which reflect your voting loyalty. You earn one badge per Voting Show. You can review what badges you have in the Badge Case of at www.americanidol.com/vote and the AMERICAN IDOL XIII App (using the trophy icon in the top right of your screen). You can share those badges to Facebook again directly from the badge case.
  •  What are the minimum software requirements to SuperVoteTM at www.americanidol.com/vote and the AMERICAN IDOL XIII App?

    To SuperVoteTM at www.americanidol.com/vote and the AMERICAN IDOL XIII App, you must have a valid and active Facebook account, have javascript enabled, have cookies enabled and you must not remove the voting App from your list of Apps on the Facebook site during a voting window. In addition, you should ensure you have pop ups enabled via your browser's or device's settings.
  •  I'm seeing the 'vote closed' page during the active voting window at www.americanidol.com/vote - why?

    If you're sure you are trying to vote online during the active voting window but you're seeing the ‘closed' page, please clear your browser cache and then refresh your page.
  •  I am having trouble voting via SuperVoteTM at americanidol.com/vote and via the AMERICAN IDOL XIII App - why?

    Although the Internet can handle huge volumes of vote submissions simultaneously, there may be times when your local service provider (or wireless carrier if on a mobile device) may not be able to handle every attempt due to the sheer volume. If you are trying to vote during the voting window but it isn't processing your attempt, make sure you have pop ups enabled via your browser's or device's settings (i.e. turn off pop up blocker), clear your history/cache and try again. If that is not the issue, check your wireless connection as that is the most common cause of vote submission issues. Please be patient and try again or you can always vote using another vote method instead.
  •  I am unable to submit my votes via SuperVoteTM at www.americanidol.com/vote and on the AMERICAN IDOL XIII App - why?

    If you are voting during the voting window and all you see is the ‘submitting votes, please wait' page, it is likely that you have pop up blockers enabled on your device or browser. If you experience this issue, then change your browser's or device's settings to enable pop ups, then clear your history/cache and try again. If you still encounter issues, then you can always vote using another vote method instead.
  •  My mobile device keyboard is unresponsive when trying to input the CAPTCHA letters/numbers - why?

    Sometimes smart phone devices with tap screen keyboards become unresponsive when trying to input the CAPTCHA details if the cursor moves so that it is no longer correctly within the input field for the CAPTCHA. Make sure you click back to the CAPTCHA input box and try again. If this does not resolve the issue, please exit out of the App and try again, making sure that when you get to the CAPTCHA entry, the cursor is correctly within the CAPTCHA input field.
  •  When I select a contestant from the grid to assign my votes, it displays votes already populated. Why?

    On some devices, when selecting a contestant from the grid using SuperVote, you may see votes already populated for some contestants when the vote allocation modal appears (i.e., the page where you add or subtract votes for a contestant). This relates to the sensitivity of the system and, depending where you click/touch on the grid, the system may allocate votes to that contestant depending on position of your finger when clicking. If this occurs and it is not the amount of votes you wish to allocate or you wish to allocate votes for other contestants, simply adjust the votes (adding or subtracting) to your liking using the + or – buttons or using the circular swipe motion around the image. Then select ‘done' and proceed with voting for more contestants or selecting ‘submit' to proceed with the voting process.
  •  I am having issues with some vote buttons using a Touch Screen device. Why?

    Some touch screen devices (e.g., Windows 8 Touch Screen computers) may experience sensitivity issues when navigating around the SuperVote experience. There may be times when the mouse works but the touch screen does not, and vice versa. This may be due to the browser being used. If you experience this issue and cannot proceed to complete your vote submission, please try another device or voting method.
  •  When voting using SuperVoteTM at www.americanidol.com/vote and via the AMERICAN IDOL XIII App, I am asked if I want to grant permission to use my Facebook profile picture in AMERICAN IDOL XIII. What does this mean?

    During AMERICAN IDOL XIII there are some exciting new features planned, including showing profile pictures of some SuperVoteTM Online and AMERICAN IDOL XIII App voters within the show. This may not be every week and there is no guarantee that any or all photos will be used. During the voting process, users may be asked if they grant permission to have their Facebook profile picture used in the show. Users who wish to grant permission should, when prompted, select the “Yes, I am 18 or over, and I consent to the use of my Facebook Profile Picture in AMERICAN IDOL XIII. I have read and agree to the Terms and Conditions.” option before selecting ‘continue' to the ‘thank you/vote confirmed' page. Accepting or declining this permission will not affect whether your properly submitted votes are counted. Terms and Conditions can be found at http://www.americanidol.com/profilepicrelease.
  •  Is AMERICAN IDOL XIII collecting personal information through SuperVoteTM at www.americanidol.com/vote and via the AMERICAN IDOL XIII App?

    When you SuperVoteTM at www.americanidol.com/vote and via the AMERICAN IDOL XIII App, you will be asked to share some personal information with AMERICAN IDOL XIII for vote verification purposes and for other permissible uses set forth in the AMERICAN IDOL XIII Privacy Policy. Please refer to AMERICAN IDOL XIII Privacy Policy at http://www.americanidol.com/legal/privacypolicy for more information about the personal information collected by AMERICAN IDOL XIII SuperVoteTM and how that information may be used.
  •  Is Google collecting personal information through voting on Google Search?

    The information Google collects from its signed in users is set forth in the Google Privacy Policy.
  •  Why am I getting a 'page does not exist' or 'online voting not currently available in your location' error page when trying to vote using SuperVoteTM at www.americanidol.com/vote and via the AMERICAN IDOL XIII App from within the U.S?

    If you are trying to vote from within the U.S. but see an AMERICAN IDOL XIII page which says ‘The page you are looking for does not exist' or ‘Online voting is not currently available in your location', it may be that your connection to the internet is being routed via a region not in the U.S. This may be caused by your Internet Service Provider (ISP) experiencing local level congestion during peak times and therefore load balancing the traffic via a less congested region, which could be located outside of the U.S. If you feel you have reached this page in error, please clear your browser's cache and then refresh the page. If the problem persists, please be patient and try again later, or use another method to cast your vote.
  •  How do I vote using Google Search?

    Voting on Google Search is available to Google account holders located within the Continental U.S., Hawaii, Alaska, Puerto Rico and the U.S. Virgin Islands. During the active Vote Window, starting with the Finalist first performance show on Wednesday, February 26th, simply go to Google and search “American Idol” or “Idol,” and you will see a voting module with the images of all the contestants up for vote that Voting Show. Before being able to submit votes, you must first log in with a valid Google account. If you do not already have a Google account, you will need to create one before being able to vote using Google Search. Once successfully logged in, select the image of the contestant for whom you wish to vote and you will be presented with a page showing the contestant image and a slider so that you can add votes. You may allocate up to 50 votes per contestant, per Voting Show, per Google account. Once you have allocated how many votes you wish to for that contestant, select the ‘continue' button. You will then be taken back to the grid with all the contestants. You may vote for as many or as few contestants as you wish. Once you have allocated votes and are ready to submit, select the ‘Submit Votes To Idol' button. If successful, you will be taken to a page confirming that your votes were submitted. From there, you may select (1) the ‘Continue voting' button, (2) the ‘Share on Google+' button; or (3) view some of the American Idol content links on the page.
  •  What's being done about power dialing?

    AMERICAN IDOL XIII voting process is administered and carefully monitored by an independent vote management company. If you vote, you are agreeing not to use any unofficial third party services to cast your votes on your behalf, or vote outside of authorized time zones, windows and/or locations. The Producers, in consultation with this independent vote management company, reserve the right to remove votes that are identified as having been cast in violation of the foregoing and/or in such a significant block, either by technical enhancements or otherwise, that it could unfairly influence the outcome of the voting.
  •  Can I vote using an anonymizing web proxy service for AMERICAN IDOL XIII SuperVoteTM Online Voting or AMERICAN IDOL XIII App Voting?

    Producers reserve the right to remove votes identified as coming from anonymizing web proxy IP addresses.